In today’s fast moving world customer satisfaction and operation efficiency defines the success of every organization. Whether you run a startup or large company, having a reliable communication is essential. The call center companies completely depends on high efficient communication with low cost call center solutions with high scalability.
It is the most difficult task to start a setup with no experience or technical guidance of communication setup and things like Infrastructure, network configurations and backup’s etc.
This is where the complete call center solutions step into the market to evolve the way of business handling of inbound and outbound communication. From VOIP technology to IP Phones, Gateways, PBX systems, and from IT Infrastructure setup to cloud backups and migrations a complete call center solutions offer you the seamless and scalable communication ecosystem.
Why Every Organization need Complete Call Center Solutions.
A complete call center solution offers you a complete approach to managing the customer engagement, support, sales marketing and other operations. Businesses can improve customer satisfaction, reduce costs and scale operations more effectively.
Some key points why companies are switching to managed services
- Improve call handling
- Real time monitoring
- Integration with CRM and ERP’s
- Reduced cost
- Remote Access from anywhere
- Reduced hardware
VOIP: The Basic of Modern Call Centers
Voice over Internet Protocol has replaced the old technology phone systems. It reduced costs, better performance and advanced features which are not in old phone systems.
In the modern era VOIP based technology is the basic of every communication setup.
Key points of VOIP Technology:
- HD voice Quality
- Call Recording
- Call Routing
- Call Forwarding
- IVR
- Integration with IP Phones
Complete Call Center Solutions include PBX and IP Phones Configuration:
PBX means private branch exchange have capability to allow systems to internally communicate employees within the company and direct external communication.
At Magma3c we specialize in IP-PBX systems that use IP networks for call routing
Our PBX services include
- Installation and configurations of Grand Stream, Yealink and Yeastar PBX systems
- Installation of Gateways
- Installation of IP Phones of Yeastar, Cisco , Polycom , Yealink, Fanvill
- Secure SIP Trunk setup
- Advanced routing and IVR customization
Managed Services for Complete Call Center Solutions:
A call center backbone in infrastructure . We provide complete infrastructure deployment including network design, backup, migrations and disaster recovery for data centers
- Network Switches and VLAN’s
- Cloud Deployment ( Azure & AWS)
- Firewall, VPN and Network Security
- Technical support
- Data backups and Redundancy
By contract out with us like other trusted clients you will eliminate the downtime, improve performance and scalability of your communication ecosystem.
Cloud Migrations and Data Backup for Complete Call Center Solutions:
Every call center often migrate the data from cloud to achieve cost effectiveness and flexibility
Our team handles everything from data backups to data migrations.
Cloud Migration and backups are now very important aspect of any data center because a company never compromises its data.
- Zero downtime for migration for PBX
- Migration to Cloud based VOIP
- Encrypted backups and disaster recovery
- Redundancy
- Remote setup documentation
Whether you need on premise to cloud migration for your needs, we provide complete technical support after installation of call center solutions or PBX systems.
Benefits for choosing Magma3c for Complete call center solutions
- Over 10 years of experience
- Certified PBX installation experts
- Call center support team
- 24/7 Monitoring team
- Network Security Team
Our Portfolio –MAGMA3C
Our Partners:
- Yeastar
- Yealink
- Polycom
- Cisco
- Grand Stream
Call Center Monitoring , Reporting and Security
A major component in complete call center solutions is that ability to monitor analyze the performance with real time monitoring to meet KPI’s and the best service for customers
- Live call auditing
- Call duration
- Automatic Report Generation
- End to End Encryption
- Role based access for every agent
- Separate extensions for IP Phones
We prioritize data integrity, customer privacy, and business continuity, so you can run operations without compromise.
Our Trusted Clients:
- Style Textile
- University of Punjab
- IDC
- PAC
- Qarshi University
- ACCA
- site
FAQS
What is included in complete call center solutions?
Installation and configurations of Grand Stream, Yealink and Yeastar PBX systems , Installation of IP Phones of Yeastar, Cisco , Polycom , Yealink , Secure SIP Trunk setup and Advanced routing and IVR customization.
How VOIP Reduce the costs?
Voice over Internet Protocol has replaced the old technology phone systems. It reduced costs, better performance and advanced features which are not in old phone systems.
Can you setup a remote based call center?
Yes we can setup complete cloud-based systems that enable remote working.
Conclusion:
Investing in a Complete Call Center Solution is a necessity for organizations that value efficiency, support, and infrastructure. At Magma3C, we take superiority in delivering custom-made solutions that ensure long-term success and customer satisfaction.
Whether you’re upgrading an old PBX, migrating to VoIP, or setting up a call center from scratch, Magma3C is your trusted partner.
Contact us today at magma3c.com to discuss how we can set up a secure communication system for your business!
